FAQ

General Questions

 

What are the Lotus Produce Bags made from?

Our produce bags are made from polyester and are double-stitched on the sides for increased strength and support. They’re soft and incredibly durable with no risk of tears, and a secure drawstring with a lock to keep contents safe. They can be machine or hand washed hundreds of times.

 

 

What are Lotus Trolley Bags made from?

Quality was the most important thing for us. To ensure our bags hold all the groceries you can carry we used a strong 120 gsm non woven fabric that is double stitched, durable & washable. The mesh component is made from the same netting that can be found in travel cots, ensuring optimum strength.

 

 

Can our Lotus Trolley Bags be machine washed?

Yes! With easily removable rods and sturdy double stitching, the Lotus Bags are machine wash ready. All the bag can be washed except for the cooler bag which can just be wiped down. Wash on cold, gentle cycle and hang dry.

 

 

What size shopping carts do they fit into?

Our bags were designed to fit most major grocery outlets shopping carts. The fit nicely into Walmart, Target, Whole Foods, Woolworths, Coles, Giants, Ralphs, Sprouts, Natural Grocers, Kroger, Albertsons and so much more. For bulk shopping at stores like Costco, Sam's Club, and ALDI we recommend using our Wide Club Cart version.

 

 

What weight can each bag hold?

Each bag can hold over to 50 lbs! Our bags feature high quality double stitching, making them the most durable and sturdy bags on the market!

 

 

How to use

 

How do I use the Lotus Trolley Bag?

The Velcro handles attach to the grocery cart handle, hang your bags there while you shop.

Rods are removable making the bags perfect for beach days or being on-the-go.

The Trolley and Club bags are tapered in size to fit the carts, so make sure to have the purple bag in the back and the beige bag in the front. Smaller chain stores do not have conveyor belts, give the full cart to the cashier and grab an empty cart for an easy seamless check-out.

Each bag can hold over 50 pounds, but it’s best to spread out heavy items so that each bag does not get too heavy to lift easily. Lift from the rods (instead of the handles) to place in your car if the bags are full; this makes it more ergonomic to lift the weight and transport.

 

 

How can you use your insulated bag?

All Lotus Trolley Bag (and wide Club Cart version) sets come with a large insulated/cooler bag for all your hot or cold items. The insulated bag keeps items hot or cold for up to 4 hours. No more rushing home from the store.

To clean your insulated cooler bag, just wipe down with a safe cleaning agent.

 

 

Can the Lotus Trolley Bags be used with a child in the seat of the trolley?

Yes. The Lotus Trolley Bags will just bunch up a little more at the back of the trolley, or you can use one less bag.

 

 

Return Policy

 

What is your return policy?

We are so confident in the quality of our trolley bags that we will return every penny spent on this product if you are not satisfied with the quality. Guaranteed to be the best eco-friendly grocery bags you have ever owned! We have a 100% “love it” or send it back guarantee with a 60-day return policy. To complete your return please reach out hello@lotustrolleybag.com for instructions.

 

 

How are refunds handled?

Once the return has been received, we will issue a refund for the full price immediately. Refunds typically take 3-5 business days to process.

 

 

Shipping Information

 

What is your shipping policy?

At the time of your purchase, an order confirmation will be sent directly to your email. You’re purchase will include a tracking ID for your convenience either through USPS or Fedex. Shipping time typically takes 3-5 business days for your bag to arrive in a plastic free eco-friendly box.

 

 

Where do you ship?

Currently, we ship individual orders in the U.S., Australia and have an individual distributor in Mexico. We ship to retailers in the U.S. and Canada.

 

 

Contact Information

 

How do we contact you?

You can reach us at hello@lotustrolleybag.com

 

 

Where do I find you on social media?

Be social with us! Show us your Lotus bags in action, and follow and tag us #lotustrolleybag and #keepcalmandcarrylotus

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Will Lotus Trolley Bag do custom labeling?

Yes. We are able to customize our bags to have your logo and labeling. Please reach out to promo@lotustrolleybag.com if interested.

 

 

Do you collaborate with bloggers and social media influencers?

We sure do. What do you have in mind? If you’d like to become a Lotus Trolley Bag partner, please e-mail our social team at marketing@lotustrolleybag.com